Frequently Asked Questions
Everything you need to know about routing orders with RouteMyOrder.
Getting Started
Does RouteMyOrder replace my Shopify store?
No. RouteMyOrder connects to your existing Shopify store. You keep your storefront, checkout, and admin exactly as they are, and RouteMyOrder adds order routing, outlet management, and precision delivery on top.
How long does setup take?
Most stores are connected and routing orders within a day. Setup involves linking Shopify, syncing your outlet locations, and enabling hyperlocal availability. No code is required, and onboarding help is included with every plan.
Who It's For
Who is RouteMyOrder built for?
Shopify store owners with more than one physical outlet, warehouse, or dark store who want orders automatically routed to the nearest location for faster delivery.
Do I need multiple outlets to use RouteMyOrder?
RouteMyOrder is built specifically for multi-outlet Shopify sellers. If you operate from a single location, Smart Routing won't add value, though PinPointly's precise delivery-location capture still can.
Routing & PinPointly
What is PinPointly?
PinPointly is RouteMyOrder's precision-location engine. It lets customers mark their exact drop location at checkout using Google Maps, so couriers deliver to the right spot the first time.
Which couriers does RouteMyOrder work with?
RouteMyOrder integrates with your existing courier partners for last-mile delivery, including options like Snoonu and Geofleet on Growth-tier plans and above.
Billing & Pricing
How is RouteMyOrder priced?
Plans are based on monthly order volume, starting at $299/mo for up to 1,000 orders, with per-order rates decreasing at higher tiers. See full pricing.
Are there extra fees beyond the monthly plan?
Orders beyond your plan's included volume are billed per order at a fixed rate shown on the pricing page. On the Starter plan that rate is $0.50 per order after the first 1,000. There are no setup fees and no per-seat charges.
Support
What customer support does RouteMyOrder offer?
Support is handled over email at hi@routemyorder.com, on every plan. We reply within 48 hours. Custom-plan customers also get a dedicated account manager.
Is onboarding help included?
Yes. Onboarding is included with every plan at no extra cost. We help you link Shopify, sync your outlet locations, and enable hyperlocal availability. Most stores are connected and routing orders within a day.
How do I get in touch?
Email hi@routemyorder.com or use the contact form at routemyorder.com/contact. Either way you'll hear back within 48 hours.
Scale
Can RouteMyOrder handle enterprise-scale operations?
Yes. The Custom plan includes white-label branding, SLA guarantees, and a dedicated account manager for high-volume, multi-region operations.
Still have questions?
We’re happy to walk you through how RouteMyOrder fits your outlets.